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Rotterdam | Netherlands
At Rambus, we are turning incredible possibilities into everyday reality by helping to deliver the innovations that greatly impact the world we live in. We create leading-edge semiconductor and IP products, spanning memory and interfaces to security to smart sensors and lighting. Our products are integrated into tens of billions of devices and systems around the globe, running critical applications for Big Data, Internet of Things (IoT), mobile, consumer and media platforms.
And our history runs deep – we have been a staple in Silicon Valley for the past 25 years and are continually anticipating key technology trends and are developing innovations that drive market changes. From a pure IP provider to becoming a fabless chipmaker, Rambus is evolving to address critical challenges in the semiconductor industry.
From Host Card Emulation (HCE) and tokenization, to empowering organizations to become their own Token Service Provider (TSP), Rambus Bell ID software provides a comprehensive, mobile payment solution to banks and retailers worldwide that loads and manages payment credentials on Near Field Communication (NFC)-based smartphones and connected devices. (Refer to https://www.rambus.com/security/mobile-payments/).
Bell ID is a division of Rambus (NASDAQ: RMBS) Security Division and has offices in Rotterdam, Boston, Toronto, Sydney, Singapore and growing… We are seeking well-rounded, senior customer-facing Technical Support Engineer.
As a member of the Rambus’ Global Customer Support team, Senior Support Engineer will provide technical support and solution to Rambus Bell ID customer base while serving as an advocate for customer needs. As a Senior Technical Support Engineer, you will be the technical interface between customer and Rambus Development/QA Teams for management and resolution of problems related to Rambus products. You will work closely with Support Management, Field, Engineering, QA, Product Management teams and 3rd party product partners to ensure Rambus is delivering superior technical support to our customers.
Technical problems expected to be primarily complex system/software issues. Role will have strong adjacency and collaboration with QA and Development teams, and an ability to flex in and out of QA role as Customer Technical Service workloads fluctuate
Specific responsibilities include, but not limited to:
Candidate must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote Rambus as well as customer locations (domestic and international).
Education and Experience: