Sr Desktop Support Engineer - 20766

  • 4453 North First Street, Suite 100, Alviso, San Jose, California, United States, 95134

Rambus, a premier chip and silicon IP provider, is seeking to hire an exceptional Desktop Engineer to join our IT team at our headquarter location (San Jose, CA). Candidates will be joining some of the brightest inventors and engineers in the world to develop products that make data faster and safer.

 

As a Desktop Engineer, the candidate will be reporting to IT Manager and is a Full Time position. Desktop Engineer will provide day-to-day technical support to employees for network infrastructure and internal systems software and hardware. Installs, configures, and troubleshoots desktop systems, workstations, and network issues in a diverse environment. Maintain passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Responsibilities

  • Supervise day to day duties of the HQ site personnel
  • Mentor junior level technicians to continually improve customer service
  • Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions
  • Identify trends, perform root cause analysis, automate processes, and implement solutions to prevent recurring issues
  • Design and architect infrastructure using latest technologies
  • Provide hardware and software support services for client technologies - PC - including backup and desktop encryption software (McAfee, PGP, etc.) - Mobile Device - Printer - Collaboration Tools - A/V Equipment
  • Advanced knowledge of video conferencing equipment and software such as Zoom, Teams and WebEx
  • Active Directory administration and tool support
  • Familiar with Jamf to manage Macs
  • Design, create, test and maintain macOS and Windows (Ivanti/LANDesk) client imaging infrastructure
  • Creating and utilizing scripts as needed
  • Perform troubleshooting, issue resolution, and root cause analysis for any IT issues at the local site
  • Develops and maintains a comprehensive operating system hardware and software configuration database/library of all support documentation
  • Physical set up and adds/moves/change of computers and related peripherals
  • Perform required upgrades and maintenance and coordinate scheduled outages with other Rambus IT staff
  • Be able to identify business needs and opportunities and execute on plans
  • Manage computer room and local IT infrastructure
  • Resolve issues escalated from Level 1 support requiring elevated privileges or local site knowledge
  • Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies and configuration guidelines
  • Document “as built” and “run books” for implemented systems
  • Carry out other duties as requested by Rambus IT  or BU management

Qualifications

  • Supervise and mentor site support personnel - Ability to work without supervision
  • Good communication skills
  • Detail-oriented and highly organized, able to handle a variety of tasks in an efficient manner
  • Initiative and self-starter
  • Ability to multi-task
  • Problem solving skills
  • Customer service focus

Key Job Skills:  

  • Supervisory experience
  • 4+  experience supporting Windows desktop hardware and software 
  • 4+ experience supporting Macs
  • Experience implementing Jamf, setting up new instances, setting it up in the cloud, ensuring Jamf is meeting global   policies
  • Experience with automation and scripting such as PowerShell
  • Familiar with corporate IT support processes and security policies
  • Well versed in various client technologies, hardware platforms, and operating systems
  • Strong networking skills (CNA level preferred)
  • PC and network security (including Anti-virus) experience
  • Experience administering MDM tools such as Jamf Pro
  • Proven ability to identify IT process and infrastructure needs and specify/implement improvements
  • Ability to support multi-site audio/video conferencing and collaboration
  • Willingness to take on supporting and maintaining new IT technologies dictated by business requirements
  • Deep knowledge of Windows internals (i.e. registry) administration, configuration and scripting
  • Available to work after hours and weekends, as required.  Skilled in problem analysis. Pays very close attention to detail
  • Windows system hardware expertise including knowledge of PCI express troubleshooting and configuration

About Rambus

 

With 30 years of innovation and semiconductor expertise, Rambus leads the industry with products and solutions speed performance, expand capacity and improve security for today's most demanding applications. From data center and edge to artificial intelligence and automotive, our interface and security IP, and memory interface chips enable SoC and system designers to deliver their vision of the future.

 

Rambus offers a competitive compensation package including base salary, bonus, equity, matching 401(k), employee stock purchase plan, comprehensive medical and dental benefits, time-off program, and gym membership.

 

Rambus is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

 

Rambus is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may let us know in the application.

 

For more information about Rambus, visit rambus.com. For additional information on life at Rambus and our current openings, check out rambus.com/careers/.

 

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